![]() ![]() (example of a mac address would be: 0004F2xxxxxx). Locate the MAC address (serial number) of the phone you want to reset and write it down.If this is the case, you can follow these steps: ![]() Note: If you've purchased a used phone, the password 456 may not work depending on any settings changed by the previous user. ![]() There, you will see a 4-digit password which you can use to access your phone. You can find your Polycom password by logging into the Admin Portal. If you've previously configured your Polycom using 456, or if you've purchased a new Polycom, your password may have updated for security purposes.
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